FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Welcome to the research peptide FAQ. Find quick answers to common questions about orders, shipping, products, certificates of analysis, and your account. If you still need help, our support team is available by email.
What does “Research Use Only” mean?
Red Dirt Research products are offered exclusively for laboratory and scientific research purposes. They are not intended for human or veterinary use, consumption, diagnosis, treatment, or prevention of any disease. Red Dirt Research will not offer any advice on reconstitution, dosage, or anything else that implies human use.
Where can I find a Certificate of Analysis (COA)?
Visit our COA page here to review available product documentation. When reviewing a report, check the product name and batch or lot information to confirm that the documentation corresponds to the material in question.
How do I contact customer support?
Email our support team at support@rdrpeptides.com. Include your order number, if applicable, and a clear description of your question so we can assist you more efficiently.
My package arrived damaged, what do I do?
All packages sent by Red Dirt Research are insured, so don’t worry, you’re covered! If the product is damaged, take pictures and reach out to our team via email and we will begin the claim process.
Do you offer local pickup?
For researchers that live within driving distance of our office, we do offer a local pickup option. You must be the researcher that placed the order and provide your ID upon picking up your order. Pickup hours are Monday through Friday during normal operating business hours.
Can I change or cancel my order?
All orders are considered final and unchangeable once they’ve been shipped to you. Orders can be cancelled up until that point. Changes can be made on certain occasions, reach out to us and we will work through it with you.
still need help?
Can’t find the answer you’re looking for? Our support team is happy to help.
support@rdrpeptides.com